Everything in our store is "create on demand"
after each order is placed. There is typically no premade inventory kept in
stock for most items. We are a small family operation and due to order volume,
which fluctuates seasonally, production time for your order can vary between
2-10 days, then shipping times depending on the class of shipping you chose
when you placed your order.

Each laser engraved item is one of a kind and made in our
studio so please understand the item will appear slightly different than what
is pictured in the image, within reason. Due to the laser engraving process,
and variance in woods due to temperature and humidity, be aware there can be a
margin of variation of the engraving by .10-.25mm depending on the project.

When you order a phone case from our site, you agree to the
following terms: Our warranty only covers any defects in craftsmanship to our
cases. Our warranty does NOT cover normal wear and tear. Our warranty does NOT
cover if your case is stolen, lost, dropped, or broken from any other misuse.
When you order a phone case you agree to indemnify Reformed Sage LLC regarding
any damages that our products may cause in conjunction with using our products
and your phone. We do NOT guarantee that our products will protect your phone
from any and all possible damage. We do NOT offer any warranty on your phone
used in connection with our products.

Living in a fallen creation and being a descendant of Adam, mistakes are going to happen. If we didn’t get your order right, or there appears to be a problem with the design or product that can be traced to the manufacturing process, we are happy to fix it for you at no charge. We guarantee the quality of your order and will make every effort to make it right by you.

Please contact using the chat feature on the website regarding any return/exchange requests

We will accept returns/exchanges for items within 14 days of
delivery to the customer.

If you received the wrong size because you ordered the wrong size and did not inform us and now need to make an exchange, the customer is responsible for return shipping costs, shipping costs for the new item and difference in cost for the new size, if any if needing a larger size. We do not accept returns due to "change of mind" by the customer after the order has been shipped.

Upon return to our location your order will be inspected for damage. If the item(s) in question returns undamaged and unused meaning we can place it back stock, we will issue a full refund. If your item is returned and it appears damaged, stained etc., we will not issue a refund whatsoever.

Refunds and returns are not offered for the follow items: Hats, Limited-time/Limited-Edition items, any item from the Fallen Ware collection. All sales are final for those items.

If there is a problem with the manufacture of your order
resulting in a defect, we will replace/refund product(s) you ordered at your
preference.

We do not issue refunds due to "change of mind" by
the customer.

We do not issue refunds for shipping charges.

Orders that are shipped to the wrong address due to
customers using an incorrect address at the time they placed their order, are
not reimbursable and will not be replaced. Often many customers use autofill to
place their orders and have found out later to have entered and incorrect
address as we simply cannot replace all these orders for free. Please ensure
before you place your order that you use the correct address.

The graphics for apparel are slightly enlarged on the
mockups for the website for customers to more easily see the designs. The
actual printed designs on the apparel will be slightly smaller than what is
seen on the website depending on the design to allow for proper fit of apparel
choices ranging from XS-4XL.