FAQ's
Welcome to our FAQ, we are so happy to have you visit our website.
We have tried to answer the most common questions.
About our products
Below are some common questions about shipping, returns, and exchanges
CREATE ON DEMAND:
Everything in our store is "create on demand"
after each order is placed. There is typically no premade inventory kept in
stock for most items. We are a small family operation and due to order volume,
which fluctuates seasonally, production time for your order can vary between
2-10 days, then shipping times depending on the class of shipping you chose
when you placed your order.
LASER ENGRAVED ITEMS:
Each laser engraved item is one of a kind and made in our
studio so please understand the item will appear slightly different than what
is pictured in the image, within reason. Due to the laser engraving process,
and variance in woods due to temperature and humidity, be aware there can be a
margin of variation of the engraving by .10-.25mm depending on the project.
Hassle- Free Shipping Protection.
Dealing with the Post Office can be a pain. Insure your order with our Shipping Protection! Have peace of mind knowing we will take care of your order hassle free. Coverage includes packages that are lost in transit, damaged or stolen. We will replace and reship your order for FREE if any of those conditions are met.
Coverage takes effect immediately following checkout and continues until goods are delivered and received safe and sound by the customer.
If our shipping protection is not purchased at the time of checkout, customers will be referred to USPS to file a claim for any orders that are lost, damaged or stolen during transit. Coverage may not be added once the order ships. Coverage only provides 1 instance of a free replacement & reshipment per Hassle-Free Shipping Protection ordered by the customer before their order is shipped.
Coverage does not include delays incurred by the post office/mail system or delays we may incur in production. Once your order ships, this service is not refundable for any reason.
RETURN/EXCHANGE/REFUND POLICY:
Living in a fallen creation and being a descendant of Adam, mistakes are going to happen. If we didn’t get your order right, or there appears to be a problem with the design or product that can be traced to the manufacturing process, we are happy to fix it for you at no charge. We guarantee the quality of your order and will make every effort to make it right by you and honor the Lord.
Since all apparel is made-on-demand specifically for you after your order is placed, we do not offer refunds or exchanges for any apparel items once your order ships. Please ensure you check the size guides prior to placing your order or contact customer service using the chat feature on the website if you have any questions.
POLICY DETAILS
If there is a problem with the manufacture of your order
resulting in a defect, we will replace/refund product(s) you ordered at your
preference.
We do not issue refunds due to "change of mind" by
the customer.
We do not issue refunds for shipping charges.
ORDERS SENT TO THE WRONG ADDRESS:
Orders that are shipped to the wrong address due to
customers using an incorrect address at the time they placed their order, are
not reimbursable and will not be replaced. Often many customers use autofill to
place their orders and have found out later to have entered and incorrect
address as we simply cannot replace all these orders for free. Please ensure
before you place your order that you use the correct address.
APPAREL GRAPHICS:
The graphics for apparel are slightly enlarged on the
mockups for the website for customers to more easily see the designs. The
actual printed designs on the apparel will be slightly smaller than what is
seen on the website depending on the design to allow for proper fit of apparel
choices ranging from XS-4XL.
PHONE CASE LIABILITY WAIVER:
When you order a phone case from our site, you agree to the
following terms: Our warranty only covers any defects in craftsmanship to our
cases. Our warranty does NOT cover normal wear and tear. Our warranty does NOT
cover if your case is stolen, lost, dropped, or broken from any other misuse.
When you order a phone case you agree to indemnify Reformed Sage LLC regarding
any damages that our products may cause in conjunction with using our products
and your phone. We do NOT guarantee that our products will protect your phone
from any and all possible damage. We do NOT offer any warranty on your phone
used in connection with our products.